RETURNS & EXCHANGES
Our Return Policy
At Echo Heaven, we want you to love every piece you order. If for any reason you're not completely satisfied, we offer a 14-day return window from the date of delivery.
Return Requirements
To be eligible for a return, items must be:
- In like-new condition
- Unworn and unwashed
- With all original tags attached
- In original packaging when possible
Return Shipping
We've got you covered! Return shipping is completely free – Echo Heaven will cover the cost of sending your items back to us.
What Can Be Returned?
All items are returnable within our 14-day window, as long as they meet the condition requirements above.
How to Start a Return
Contact our customer support team to initiate your return. We'll provide you with a prepaid return label and instructions to make the process as easy as possible.
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Questions?
Our team is here to help! Reach out with any questions about returns or exchanges.